1. Introduction
At ColdSale, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your information when you visit our website (cold.sale) and use our services. By accessing our site, you agree to the terms of this Privacy Policy. For any questions or concerns, please contact us at support@cold.sale.
2. Information We Collect
We may collect the following types of personal information:
2.1 Contact Information:
- First Name
- Email Address
2.2 Payment Information: When you purchase leads, we may collect information such as your billing address and payment details through our payment processor, Stripe. ColdSale does not store your payment information; it is securely processed by Stripe in accordance with their Privacy Policy.
2.3 Usage Data: We may collect data on how you interact with our website, such as IP address, browser type, pages visited, and the time and date of your visits. This information helps us improve the user experience and optimize our services.
3. How We Use Your Information
We may use the personal information collected for the following purposes:
- To process your orders and provide you with the leads you purchase.
- To respond to your support inquiries and assist with any issues.
- To send you confirmation emails, updates, or responses to your inquiries.
- To inform you of any changes to our services, policies, or important notices.
- To analyze usage patterns and website performance, helping us enhance your experience.
4. Sharing Your Information
4.1 Third-Party Service Providers: We may share your information with trusted third parties to help provide and improve our services, including payment processing (Stripe) and website hosting. These third parties are required to handle your data in compliance with applicable privacy laws.
4.2 Legal Obligations: We may disclose your personal information if required to do so by law or if we believe such action is necessary to comply with legal obligations or to protect the rights, property, or safety of ColdSale, our users, or others.
5. Data Security
We take data security seriously and implement appropriate technical and organizational measures to protect your personal information. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When we no longer need your information, we will securely delete or anonymize it.
7. Your Rights and Choices
Under Australian privacy law, you have the right to:
- Access and Update Information: You can request to access or correct any personal information we hold about you by contacting us at support@cold.sale.
- Withdraw Consent: You have the right to withdraw your consent to the collection and processing of your personal information. However, please note that doing so may limit your ability to use certain features of our website.
- Opt-Out of Communications: If you no longer wish to receive communications from us, you can opt-out by clicking the "unsubscribe" link in any email or contacting us directly.
8. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your experience on our website, analyze site performance, and deliver personalized content. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features on our website.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. Any changes will be effective immediately upon posting on this page. We encourage you to review this Privacy Policy periodically for the latest information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at support@cold.sale.
11. Governing Law
This Privacy Policy is governed by the laws of Australia, and any disputes arising from it will be resolved in accordance with Australian law.